・Develop a localized plan to execute key quality and operational initiatives and share best practice iterations with the Operations Team for maximum efficiency.
・Leads the operational area as it relates to customer selling efforts of operational products & services and customer stewardship.
・Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing).
・Lead equipment & service cost management at annual business plan meetings.
・Ensure maximized beverage quality and dispenser uptime within the customers’ outlets
・Create and execute solutions to solve complex customer issues.
・Identify critical in-outlet best practices and deploy standard operating procedures that consistently maintain brand standards across all served locations.
・Create and manage in-outlet crew training programs and incentives.
・Identify, address and resolve complex problems with end-to-end solutions that may require collaboration with team members, Company associates, Customer corporate representatives or third-party suppliers.
・Support national deployment programs that are created by Customer or internal stakeholders.
・Manage restaurant equipment recommendations for top beverage quality along with the day to day reactive and planned equipment service.
・Conduct regular business stewardship reviews with customers to provide consultation on equipment resource allocations, crew best practices and future business planning to positively impact franchisee financial performance and beverage quality/sales.
■Qualification & Requirements
・Bachelor’s degree in Business or related field
・7+ years of experience in defining the strategy and marketing plans to build a brand and the practical experience of commercializing and executing disparate operating models with direct people leadership/management experience.
・Experience across different functions demonstrating an ability to lead complex businesses and influence key stakeholders (brand management, category management, marketing, e-commerce, sales and operations)