Issue Resolution Leader
- 〜 1100万円
- 東海・中部 東京都
- drives the systematic reporting of all technical issues and secure they are forwarded to the responsible organisation. Lead the consolidation of all data in order to enable fact-based communication and decision making
Working closely across functional teams locally and within the region to drive rapid and customer focused issue resolution.
Proactively monitor the progress of issues which are logged into an in-house quality system.
Escalating issues to the region's specialist team, to take charge and monitor till the issue is contained.
Securing proactive and regular communication to all stakeholders.
Securing deployment of appropriate Problem Solving Methodology (PSM).
Proactively monitoring agreed Quality Key Performance Indicators (KPI).
onsolidating into ****'s Company Quality Dashboard structure, analyse gaps and propose improvement actions to the Quality council.
ecuring implementation of Critical mandatory Kits and containment Solution kits.
Planning, leading and following-up on capability development activities in problem solving methodology and effective use of tools and train, support and coach individuals / teams to effectively apply problem solving methodology to issue resolution.
Actively participating in local and global network to ensure knowledge is updated and ideas/issues are shared.
- Critical Experience
At least 7 years of customer facing experience and solid Project Management skill.
Bachelor Degree or higher level in Engineering or Sciences related
Working knowledge of World Class Manufacturing, TPM, Problem Solving Methodology, Six Sigma, Continuous Improvement and best practice analysis.
Excellent interpersonal and communication skills; and demonstrated successful ability to build positive partnerships, while working collaboratively with cross-functional teams.
Proficiency in both Japanese (native level) and English (business level) communications with strong in presentation, facilitation and influencing skills.
Strong leadership with ability to motivate virtual cross functional teams.
Able to work as Individual Contributor and travel upon business required.