- 〜 1500万円
- As a SAM, you will be responsible for a defined territory of accounts providing a high-touch support experience to our largest and more strategic customers. The SAM will be delivering both proactive and reactive services and act as a central point of contact for support related requests. Working as a support advocate, the SAM helps coordinate efforts within ServiceNow to ensure timely resolution of incidents and problems. A SAM provides regular communications by conducting service reviews, providing operational summaries and driving status updates on all open high-priority incidents. A SAM should be comfortable presenting to all levels within an organization including C-Level contacts.
- The successful candidate MUST be a Japanese citizen.
You should have experience in a high-tech environment - preferably in the ITSM area - working at companies with large IT organizations utilizing ITIL best practices in complex, global deployments.
Your experience should also include a successful track record in support management applying strong project and task-management abilities to meet your customer deliverables.
You are creative problem solver who has the ability to lead internal team in solving a customer issue.