JOB INFORMATION
求人情報

求人番号 81231-062

消費財・高級財業界

外資系 高級消費財

E-commerce Operations Manager

  • 年収
    〜 1200万円
  • 勤務地
    東京都
  • 英語力
    上級

外資系高級消費財メーカーでのE-commerce Operations Managerのポジションです。

職務内容
OPERATIONS
・Manage the full implementation of B2C services in line with brands business targets
・Coordinate the operations of the 3PL and Delivery Partners in terms of definition of targets, priorities and requirements.
・Manage ad-hoc initiatives and exceptions
MONITORING
・Maintain and develop KPI and SLA necessary to ensure full control over B2C operations
・Monitor the 3PL performance indicators and drive their achievement to meet business targets.
・Monitor the performance of express couriers and share necessary operational requirements
PROJECTS
・Support of the definition and implementation of projects and initiatives driven both by the HQ and the Region to ensure the constant alignment of the B2C flows with business needs
・Collect operational requirements and share them with Kering Tech and IT dept to support the identification and implementation of IT tools and systems
・Coordinate communication and actions with Technology department to ensure respect of project milestones
STAKEHOLDERS
・Organize regular alignment meetings with internal stakeholders to share performance achievements and identify business priorities and requirements to implement
応募条件
・Experience of B2C logistics development in fashion (preferably luxury)
・Knowledge of B2C logistics best practice & market trends
・Strong communication, stakeholder and vendor management skills
・Fluent English spoken and written; Italian and French knowledge would be a plus
・Capacity to work under pressure and to prioritize multiple tasks and inputs from stakeholders
・Excellent knowledge of Ms Office (especially Excel)
・Pro-active approach in finding out innovative solutions
・Excellent analytical, problem solving and organizational skills
・Background in operations and transportation would represent a significant plus
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