Sales Operations Expert
- This job holder Is responsible for service-oriented support of SFDC and other operational systems. As part of the Business Operations (BO) team, this job holder plays a leading role as a gatekeeper to ensure high data quality and will drive enhancements within Salesforce to support the teams around the value chain.
Experience in the administration of SFDC and a deep understanding of sales process flows are required to work successfully within the BO team and to support the sales team as an enabler of productivity, efficiency and overall organizational capabilities. Frequent communication with international headquarters about procedures, setting and tools will help to provide the necessary insights for a successful implementation of value-added enhancements.
・Lead sales and customer data migration into SFDC
・Merge/consolidate data from SFDC and other internal data sources
・Create dashboard/reports on SFDC swiftly voluntarily or at the request of users
・Optimize structure and data in the systems
・Keep constant communication with users (Sales, Service, etc.) to obtain change requirements
・Design and implement additional system enhancements as needed
・Provide training and support for users
・Ensure flawless operation of SFDC also in connection with other systems
・Support implementation of new operational systems
・Supervise team member(s)
- SKills and Experiences required:
・Minimum 3 - 5 years in a SFDC administration role including training of sales team and helpdesk
・Fluency in English and Japanese
・Sales Operations experience
・Experience in system & application analysis and implementation
・Strong documentation skills
・Ability to understand business goals and align activities to those goals
・Excellent interpersonal skills to build strong relationships at all levels across all stakeholders/internal customers required.
・Working knowledge of contemporary enterprise systems from Microsoft, SAP or equivalent desirable.
・Salesforce Certified Advanced Administrator level (desirable)
Desired Personal Traits:
・Self-starter and motivated
・Curious and driven to learn and understand how things work- keen sense of business
・Inclined to pay attention to details
・Adaptable and flexible