JOB INFORMATION
求人情報

求人番号 78453-003

消費財・高級財業界

外資系 流通・商社・運輸

Customer Success Manager

  • 年収
    非公開
  • 勤務地
    東京都
  • 英語力
    上級

外資系流通企業の「Customer Success Manager」の案件です。

職務内容
Roles and Responsibilities
- Develop solutions to help customers adopt complex business features
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
- Work closely with sales team to provide status updates and insights learned during deployment
- Manage RFP/RFQ process and help sales team position Business for success with their customers
- Focus on automating as many service needs for customers and work with Product Management and Technical teams to develop solutions that will increase solution adoption
- Meet or exceed targets for customer and/or feature spend adoption
- Relay market needs and requirements back to internal teams including Product Management, Technical and Category Management teams.
- Work closely with marketing, merchandising, business development, customer service and other key internal stakeholders
応募条件
BASIC QUALIFICATIONS
- Fluent in Japanese *Interview will be conducted in Japanese
- Exceptional English for working effectively in US companies?both verbal and written
- 5+ years services delivery experience, B2B industry preferred
- BA/BS degree
- Ability to converse with senior customer stakeholders
- Desire to work in fast-paced, challenging environment
- Program management or services experience deploying technology solutions
- Excellent communications skills with the ability to manage challenging conversations in a professional manner
PREFERRED QUALIFICATIONS
- Knowledge of procurement and source to pay processes and solutions
- Active listener and effective communicator
- Ability to prioritize and demonstrate relentless discipline in achieving goals
- Proven ability to influence others and lead customer engagements
- Strong ownership, bias for action and willingness to role-up your sleeves
- Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems
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