JOB INFORMATION
求人情報

求人番号 77848-003

消費財・高級財業界

外資系 流通・商社・運輸

Sr. Product and Customer Insights Manager, Customer Experience Strategy Japan

  • 年収
    非公開
  • 勤務地
    東京都
  • 英語力
    上級

外資系企業のSr. Product and Customer Insights Manager, Customer Experience Strategy Japanの案件です。

職務内容
DESCRIPTION
We are looking for an experienced, talented and highly motivated individual to joinour JP Customer Experience Strategy team in Tokyo.
As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure our end-to-end experience. You will drive studies across multiple product lines (e.g. media, consumer electronics, apparel), geographies and departments (Retail, Marketplace, Digital), partnering with senior business leaders in developing programs and following-up on actionable findings. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges.
Your responsibilities will include:
- Manage ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help us improve our customer experience
- Program Management: lead large and complex programs, including scope alignment with local and international business leaders, design, data collection, data analysis, recommendations, and presenting results to senior management worldwide
- Stakeholder management: Build strong relations with stakeholders to understand priorities, define the roadmap and to collaborate and work with them on studies and actions to improve our customers' experience
- Team: support hiring and on-boarding of new team members and contribute to our high performing culture
- Share best practices and results: drive continuous improvement for our global team; partner with colleagues across the globe to identify areas for collaboration and best practices
The right candidate will:
- Have a passion for continuously improving customer experience
- Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
- Have significant creativity and excellent business judgment
- Have a strong sense of urgency and commitment
- Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also a strong team player
- Be a problem solver who always thinks about what to do next
- Have excellent analytical capability
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
応募条件
BASIC QUALIFICATIONS
- At least 7 years of experience or a master's degree and 5 years of experience or an equivalent combination of education and experience
- Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
- Strong communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions
- Strong oral and written English and Japanese language communication skills (including experience reviewing results with senior management and working in a global team setting)
PREFERRED QUALIFICATIONS
- Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research agencies
- Advanced degree (e.g. MBA) preferred
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