- 〜 900万円
- Business Solution:
・Develop and implement IT governance structure
・Accountable for resolving issues and prioritizing enhancement requests in support of ** Group strategic direction.
・Accountable for ensuring internal customer satisfaction.
・Responsible for acquiring and maintaining knowledge of all functions in a dynamically changing environment.
・Responsible for ensuring systems supporting the business are operating effectively.
・Responsible for Identifying and steering the regions demand to Group IT in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
・Accountable for project delivery of applications or technology. Responsible for managing and motivating a team. Ensures the management of the team: sets up the organisation of the team, incl. target setting, personal development and employee engagement. As required manage outside contractors.
・Responsible for Managing and developing a team.
・Accountable for establish budget with user approval and monitor actual charges are in line with work performed. Accountable to operate within annual budget.
・Where required, to provide leadership, welfare and coaching to your team.
・Responsible for local Infrastructure Operations with various office locations, warehouse (if applicible) locations and Remote after service center.
・Responsible for service management, incl. management of service desk and desk side support. Furthermore, responsible for workplace end user satisfaction and IT Services Level Agreements are defined and met. (Who is establishing the agreement?
・Responsible for partering with Global IT members to implement the the strategy and solutions from Global IT toestablishe a Infrastructure IT Plan
・Responsible for IT compliance for local infrastructure services
(e.g. antivirus, patch management, license management, incident management)
・Provide governance to local organization based upon global HW / SW / process / solution standards. Align on local solutions with Regional and Global infrastructure team prior preceding local solution implementations.
・Management of local infrastructure budget and control of global infra allocations (See Accountabilities)
・Contribute to innovations, being in contact with users and consumers to propose new ideas, contributing to business success and customer satisfaction.
・Manage external services and drive sourcing discussions for IT services.
・Manage external relationships with key customers and suppliers and look for efficiency gains (Accountablities)
・Responsible for local contract reviews and negotiations.
- Education /
・Bachelor’s Degree, or
Required Knowledge, Skills, Abilities
・Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
・Strong understanding of business processes in consumer product and manufacturing industries.
・Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
・Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel.
・Project management knowledge and experience.
・Ability to effectively interact with all levels of business via phone, written communication and in person.
・Management and leadership skills.
・Strong written communication abilities with fluent written and spoken English
・Retail domain experience (desired skill, not necessary)
・Knowledge of ERP, E-Commerce, POS and Supplier Portal systems a plus
・SAP, Aptos experience (desired skill, not necessary)
IT Infrastructure Assistant Manager
Digital Transformation Manager/Digital Marketing Manager