求人番号 74486-050


外資系 流通・商社・運輸


  • 年収
    〜 1000万円
  • 勤務地
  • 英語力


IT Product Deployment Manager
職務内容 【Overall Role Purpose】
To manage the team and all activities as regards to Warehousing solutions (Warehouse Management Systems, EDI, other related solutions such as reporting tools). Responsibility includes technical requirement definition / implementation / lifecycle of WMS products and the related solutions, for both internal and
external customers.
This role will be the main interface between Region IT, product vendor and the business operating units during the roll out of those WMS/EDI solutions.
Primary focus will be the WMS/EDI implementations by leveraging the DHL standard solutions/functions.
【Reports to】
IT Product General Manager
【Specific Role Context】
・Be the bridge between IT and business operation units, and work with product vendor and internal regional teams to enable the deployment of WMS/EDI to our Japan business
・Work with business operation units and external Customers to understand requirements and implement them by leveraging standard solutions and any additional component
・Establish system requirements, get the necessary setup arranged, and facilitate IT and business operation units with the testing of those requirements to the agreed level.
・Manage team members in the design and implementation of solutions with a deep knowledge of warehouse operations
・Perform third-level support on WMS/EDI-related problem management and configuration management
・Supports the deployment of Product Management tools, methodologies, governance and standards.
・Ensures the convergence of our system footprint to our strategic goals.
・Is a force of proposal to recommend the enriching of existing solutions to meet market needs and to
propose innovation opportunities.
Business Partner
・Build strong working relationships with the Site Management teams.
・Build strong working relationships with the Regional and Global Product Development teams.
・Build strong working relationships with existing or new local vendors.
・Through effective usage of IT services and solutions, contributes to further improving the country business unit P&L and increasing customer satisfaction levels.
・Play a main role in the smooth implementations of Warehousing solutions by designing the effective solutions, optimizing their value for money, and ensuring efficient implementation according to the required timeline.
Account Service Management
・Support the applications maintenance applications and solutions throughout their life cycle (including third-level support on problem management and configuration management).
・Hand over the new project product support to IT ASM (Application Support Management Team) as well as new systems releases and ensuring their quality.
・Suppliers - monitor supplier performance and ensure that agreed service levels are being met.
・Internal/External clients - Identify and drive continuous improvements through enhancement and innovation proposal.
Business Development
・Support and Build strong relationships with IT Customer Service and with Key customers.
Regional / Global IT Team
・Create strong relationships with the regional / global Product Deployment community to ensure maximum leverage of resources / solutions to support local requirements.
【Problem Complexity / Process】
Responsibility for the following processes:-
・Application implementation management- manage, develop and resolve application development requests
・Documentation of application systems
specifications and establishing of both business and operation processes in accordance with standards set
・Application deployment planning and execution
・Act as the escalation point for product issue and vendor issue
【People Management】
・Perform line management of IT Product
 Management Team (WMS/Integration System analysts)
・Direct reports - Communication - contribute to the effective communication structure in place
 i.e. weekly / monthly team meetings.
・Resource management ? ensure right sourcing of technical resources to adjust to the pipeline of
project activities
・Build a team of strong performers, identify and motivate team to excel in their respective roles
・Coach staff on an ongoing basis and complete annual Performance Reviews
・Provide proper coaching to the subordinates
・Develop succession plan
【Career / Role Development】
Country IT Product Deployment General Manager
応募資格 【Technical Skills】
・Strong management skills: Team building, resource and schedule management/planning, staff coaching and development
・Application package configuration / Roll out support experience
・IT project costing, implementation and issue management. Budgeting and cost controlling
・Understanding of WMS/EDI and related technologies (e.g. Reporting tools, RF-handheld, Material handling equipment, voice technology,
BI solutions)
・Process development and optimisation
・Language skills : Japanese spoken and written (native) / English spoken and written (business)
【Other Competencies】
・Effective communication & reporting skills
・Ability to influence and negotiate (internal/external, Japanese/English)
・Team worker / interpersonal understanding
・Customer orientated , with good business / commercial acumen
・Ability to build and sustain trust relationships with internal and external stakeholders
・Achievement drive and initiative
・Flexible mindset
・Planning & Organizing
・Logical thinker, Strong Analytical and Problem Solving skills
【Expected years of experience (Minimum)】
・3-7 years team manager experience within IT Solution Delivery area
・Application package configuration / Roll out support experience
【Expected Educational Qualifications】
・University bachelor degree in a business discipline or relevant education and work experience preferably in IT sector or Logistic sector
・Native Japanese, Business English (verbal and written)


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